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Privacy Policy

This Privacy Policy explains how PT. Genki Pranata Indonesia (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal data when you access or use our website, services, and communications under the Genki Academy brand (collectively, the “Services”).

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1) Who We Are

The data controller responsible for processing your personal data is:

PT. Genki Pranata Indonesia

The Smith Tower

Jalan Sutera Timur, Kunciran, Kec. Pinang,

Kota Tangerang, Banten 15144

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In this Policy, “Genki Academy” refers to our preschool/early childhood education services operated by PT. Genki Pranata Indonesia.

2) What Data We Collect

We may collect personal data that you provide directly, data collected automatically, and data obtained through communications with you.

A. Data you provide to us

Depending on your interaction with our website and team (e.g., requesting a Parent Toolkit, scheduling a trial, joining a program, or inquiring about partnership), we may collect:

  • Parent/guardian information: name, email address, phone/WhatsApp number, city, preferred center (if applicable)

  • Child-related information (limited): child’s age range, class interest, general learning/parenting needs (e.g., adaptation, routines).
    We encourage you not to submit sensitive medical details through website forms.

  • Inquiry details: questions, messages, preferred schedule, and other information you choose to share

  • Partnership/JV inquiry data (if applicable): name, contact details, city, and high-level interest/budget range (if you provide it)

B. Data collected automatically

When you use our website, we may automatically collect:

  • Device and usage data: browser type, device type, operating system, pages viewed, time spent, referring/exit pages

  • Approximate location: derived from IP address (not precise GPS)

  • Cookies and similar technologies: to enable basic website functionality and analytics (see Section 8)

C. Data from communications

If you contact us via email, WhatsApp, phone, or other channels, we may keep records of those communications, including your contact details and messages.

3) Why We Use Your Data

We process personal data for the following purposes:

  1. To deliver what you request

    • Sending the Parent Toolkit PDF or other resources

    • Scheduling trial classes / school tours

    • Responding to questions and providing information

  2. To manage enrollment and service operations

    • Supporting prospective or active parents with onboarding, scheduling, and service updates

  3. To communicate with you

    • Follow-ups about your inquiry, resources requested, and relevant program information

  4. To improve our Services

    • Understanding website performance and improving content, usability, and parent experience

  5. To maintain security and prevent misuse

    • Protecting our website, systems, and users

  6. To comply with legal obligations

    • Where required by applicable laws and regulations

4) Legal Basis for Processing

Where applicable, we rely on one or more of the following bases:

  • Consent (e.g., when you submit a form to receive a toolkit or request information)

  • Performance of a contract / steps prior to a contract (e.g., processing enrollment or trial scheduling requests)

  • Legitimate interests (e.g., improving our Services, ensuring security, responding to inquiries)

  • Legal obligation (e.g., compliance with applicable regulations)

5) How We Share Your Data

We do not sell your personal data.

We may share your data only as needed for the purposes in this Policy, including:

  • Service providers / vendors who support website hosting, forms, email delivery, analytics, or customer communications (acting under our instructions)

  • Internal operational teams supporting parent inquiries, trial scheduling, and admissions

  • Legal and regulatory authorities if required by law or to protect rights, safety, and security

If you submit information through our website, it may be processed via our website platform provider (for example, hosting and form submission functionality).

6) Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, including:

  • Responding to your inquiry

  • Delivering requested resources (e.g., toolkit PDFs)

  • Managing admissions/trials/enrollment processes

  • Complying with legal obligations

  • Resolving disputes and enforcing agreements

When data is no longer needed, we will delete or anonymize it in accordance with our retention practices.

7) Data Security

We use reasonable administrative, technical, and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.

8) Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Enable core website functionality

  • Remember preferences (where applicable)

  • Understand website usage and performance

You can control cookies through your browser settings. Disabling cookies may affect certain website functions.

9) Children’s Privacy

Genki Academy provides early childhood education services; however, our website forms are intended to be completed by parents/guardians. We request that parents/guardians do not submit sensitive personal data about children through the website. If you believe a child’s personal data has been provided improperly, please contact us so we can address it.

10) Your Rights and Choices

Subject to applicable laws, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent (where processing is based on consent)

  • Object to certain processing or request restriction (in some cases)

To make a request, please contact us using the details in Section 12.

11) Updates to This Policy

We may update this Privacy Policy from time to time. Your continued use of the Services after updates indicates your acknowledgement of the updated Policy.

12) Contact Us

For privacy questions, data requests, or concerns, contact:

PT. Genki Pranata Indonesia (Genki Academy)
Email: info@genkiacademy.id
WhatsApp: 0878 2022 5515
Address: Jalan Sutera Timur, Kunciran, Kec. Pinang, Kota Tangerang, Banten 15144

13) Trademark and Brand Notice

“Genki Academy” is a registered trademark owned by PT. Genki Pranata Indonesia in Indonesia, with registration number IDM001199676.

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All brand assets, logos, curriculum names, and related materials displayed on this website are protected by applicable intellectual property laws. Unauthorized use is prohibited.

This Privacy Policy is provided for general informational purposes and is not legal advice. For formal compliance review, please consult qualified counsel.

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